Privacy Policy

Your privacy is important to us.
Read through our Privacy Policy to understand how (and why) we use the personal information you provide by using our website.

If you have any questions, please contact us:

Email: contact@lovederma.co.uk
Telephone: 01422 363651

Our website address is: https://lovederma.co.uk.

Why Do We Need Your Name And Contact Details?

To deliver your order to you – We need your name and delivery address to make sure your products are delivered safely and securely.

To send you order and delivery updates – We need your email and/or telephone number to let you know we’ve received your order and update you when it’s out for delivery. You can also log in to your account to view your order status.

To send you product launches, promotions and offers – We want to email you to let you know about all the latest offers and promotions. We’ll only send these emails with your permission. You can manage your preferences through My Account.

For fraud detection and prevention – We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.

Why Do We Keep Your Contact History? E.g. An Email With An Order Query.

To help our Customer Services Team resolve any queries or issues you may have and to make sure we’re providing the best service possible – We’ll keep a record of any communication regarding your order. If necessary, this information can be found under ‘About Your Order’. Alternatively we will respond to you using the email address provided.

Why Do We Store Your Shopping Bag And Order History Information?

To send you Shopping Bag reminders – We don’t want you to miss out on the latest offers and promotions, so we’ll send you a reminder email if you added products to your Shopping Bag but don’t checkout. You can empty your Shopping Bag to stop receiving these emails.

To keep a record of previous orders – Your Order History is available under My Account. Here you can access any information relating to previous orders and also easily re-order.

How Do We Use Information About Your Phone Or Computer When Accessing Our Website?

To improve usability of our site on computer, phone or tablet – We want to make sure you can easily use our site no matter what device you access it on and we continuously test visibility of pages.

 

How Do We Use Your Product Reviews?

To share your feedback with other customers – We think reviews are so important when you’re discovering new products and therefore we will use selected reviews in marketing promotions (such as emails and on social media) to highlight customers feedback and opinions.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How Do We Use Your Payment Information?

To take payment for your order and process refunds when necessary – We take payment as soon as you place your order. We never store any payment information.

For fraud detection and prevention – We need your name and billing/delivery addresses to make sure no one is using fraudulent information. This helps to protect you and us.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Why Do We Need Your Name And Contact Information For Competitions And Waitlists?

To let you if you’re a winner of a competition or monthly prize draw – We need your email address to contact you if you are the lucky winner to one of our competitions. All entries are stored on a secure database and winner/s selected at random using a number generator. If you submit a review for a product on our site, you’ll automatically be entered to our monthly prize draw. Winners are picked at random using a number generator and contacted with the email address provided.

To send you a waitlist promotion – We need your email address to contact you If you’ve signed up to a waitlist for a new product launch/pre-order option.

 

You don’t have to provide any of the above information with us; however, without some information (name, email, address and payment information) we won’t be able to fulfil an order to you.
You can manage your information through My Account.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

However, we do share some of your data to process and deliver your order to you (payment services, warehouse packing team and couriers) and also to professional service providers (marketing and advertising partners and website hosts) who help us run our website and provide the best service possible to you.

If you have subscribed to our newsletter, we’ll send you emails with promotions, offers, new launches and competitions. You can unsubscribe to these emails at any time.

How to unsubscribe:

• Click Edit on Newsletters under Account Information in My Account.
  Untick General Subscription and click Save.

• Contact our Customer Services Team here.

Unsubscribing to our newsletter will not stop Customer Service emails such as order confirmation and delivery updates.

We use online advertising to help you find the latest beauty launches and offers or promotions we are running.

We target Love Derma Shop advertisements to you on other websites and apps through various advertising technologies (such as ad tags, cookies, web beacons, mobile identifiers) using digital marketing agencies and ad exchanges. We also use specific services from social media networks such as Facebook’s Custom Audience service.

The adverts you see are targeted and reflect the personal information we store about you (such as products you were browsing, Gorgeous Shop search history or content you read on The Highlight) or are similar to banners you have previously clicked.